We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make.
In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.
Items that can be returned/refunded or exchanged within the warranty follow the criteria as below:
1. Faulty items damaged/broken, or soiled upon arrival.
2. Items received in the incorrect size/color.
- 1 year for IPTV Subscription
- 90 days for the rest of the items
Items that can be returned/refunded or exchanged within 7 days of receiving must follow the criteria as below:
1. Items have not met your expectation.
2. Items are unwashed, unworn, unused, with tags and unaltered.
Note: in this situation, we will not be responsible for the return shipping cost.
For items with no quality issue, please ensure the returned items are unused and in the original packing.
All return requests must be authorized by our customer service team before shipping to our returned address.
Our team will not be able to process any returned items without a product return form.
Return address & refunds
Return address: You will need to send your returning products to our warehouse in China.
Refunds: The refund will be issued to your ASHIBO Credit Account.
You can either use Credits to pay for new order or withdraw it to the original account/card you paid earlier.
The original shipping fee and insurance are non-refundable.
If you want to return the product, please confirm that you’ve received your package, by clicking "Order Received". Then submit a "Return or Exchange" Ticket.
After you submit your ticket, our Customer Service will approve your return request according to our policy, warranty, product status and the proof you provided.
Trackable Packages Inquiry Period
Please note that all shipping companies only accept inquires submitted within the Inquiry Period. If you would like to check for packages you didn't receive,
please contact customer service within the required period. Thank you for your cooperation:
* Expedited Express: 30 days from shipped day
* Expedited Postal/Prioriy Line/Economy Air: 60 days from shipped day
* Postal service - tracking: 90 days from shipped day
If you need assistance, please Contact Us.